Shipping policy

At ERAI A, we aim to make your shopping experience simple and convenient. Every order is carefully packed and dispatched to the address provided during checkout.

1. Order Processing

• Orders are generally processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• You will receive an order confirmation after successfully placing your order.

2. Shipping & Delivery

• Orders are shipped through our trusted delivery partners.
• Standard delivery generally takes 3–7 business days after dispatch, depending on your location.
• Delivery timelines may vary for remote or difficult-to-service locations.
• Delays may occasionally occur due to weather, logistics issues, public holidays or circumstances beyond our control.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
• Any applicable free-shipping offers will be clearly mentioned on the website.

4. Order Tracking

Once your order has been dispatched, you will receive tracking information through your registered contact details, where available.

You can use the tracking details to check the latest status of your shipment.

5. Incorrect or Incomplete Address

Please ensure that your shipping address, phone number and other delivery details are accurate before placing your order.

We may not be responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

6. Delayed or Lost Shipments

If your order appears to be delayed, please contact our customer support team with your order number.

If a shipment is confirmed as lost by the delivery partner, we will work with the logistics provider to resolve the issue.

7. Damaged Packages

If your package appears damaged at the time of delivery, please contact us as soon as possible and provide photographs/videos of the package and product.

This will help us investigate the issue and determine the appropriate resolution.

8. Contact Us

For questions regarding shipping or delivery, please contact us through our Contact Us page or the customer-support details provided on our website.

Thank you for choosing ERAI A. We appreciate your trust and look forward to delivering your order.